Fri, Jun 6th

So much for my good business sense. I have spent a good few hours on the telephone with Virgin Mobile sorting out our orders over the last few days, and we still are not completely sure that we'll keep them now if or when they arrive.

The orders I placed online on Tuesday did not go through because payment for delivery (all of £3.99 each) was not processed. Needless to say, no one contacted us to tell us this. I had to call Virgin myself. Then I could not complete Dawn's order because she had to do it herself. This Dawn did when we got home last night from work. However, today when I called Virgin to check on the order, again the payment was not processed. I was not at all happy. However, by the end of the day, we were assured that both phones would be delivered on Saturday.