Mon, Aug 4th

Dawn waited all day for a phone call from Nationwide and none came. Instead, I called their head office and cancelled our mortgage application and requested a refund of our reservation fee. Dawn and I were not happy at all with the manner in which they dealt with our application and seemed to get everything wrong. We have no way of guaranteeing that we will get the refund, but there is no way we are going to commit ourselves to a building society with such bad service.

Tonight we relaxed with another bowl of dessert and watched a recording of Renee Zellwegger in Miss Potter.